Automated Dunning with Reminder Levels and Pausing | Nuxbe [ Skip to content ](#main-content) [ Nuxbe ](https://nuxbe.com/en) [ Home ](https://nuxbe.com/en) [ Flexible ](https://nuxbe.com/en/features/flexible) [ Open Source ](https://nuxbe.com/en/features/open-source) [ Industries ](https://nuxbe.com/en/industries) [ Modules ](https://nuxbe.com/en/modules) [ Premium ](https://nuxbe.com/en/premium) [ FAQ ](https://nuxbe.com/en/faq) [ Partners ](https://nuxbe.com/en/partners) [ Contact ](https://nuxbe.com/en/contact) EN DE [ Home ](https://nuxbe.com/en) [ Flexible ](https://nuxbe.com/en/features/flexible) [ Open Source ](https://nuxbe.com/en/features/open-source) [ Industries ](https://nuxbe.com/en/industries) [ Modules ](https://nuxbe.com/en/modules) [ Premium ](https://nuxbe.com/en/premium) [ FAQ ](https://nuxbe.com/en/faq) [ Partners ](https://nuxbe.com/en/partners) [ Contact ](https://nuxbe.com/en/contact) Nuxbe module Payment Reminders & Dunning Management ============================================ Reminder levels, deadlines, a reminder run and automatic sending for overdue invoices [ Contact ](https://nuxbe.com/en/contact) How does Nuxbe chase overdue invoices? -------------------------------------- Every invoice has a next reminder date. It comes from the invoice date plus the deadline for the first reminder, and after each reminder from the sending date plus the deadline for the next level. Once that date is reached and the invoice is still open, it shows up in the reminder run. The reminder run bundles invoices per customer and reminder level and sends them by email, with the reminder and the invoice attached as PDF. With the setting switched on, Nuxbe sends due reminders every night on its own. FeaturesWhat the module does in detail ------------------------------ ### Reminder levels Every reminder level has its own text, and only a fully configured level is sent. - Subject and text per reminder level, in several languages - Email template per reminder level - Fixed recipients and CC recipients per level, for example your own accounts team - Reminder as a print view with the invoice address, attached to the email as PDF - If a level lacks its text or template, the run reports the affected invoices instead of silently skipping them ### Deadlines - Three deadlines in days: until the first, second and third reminder - Defaults on the payment type, overridden on the customer and on the single invoice - From the third level on, the third deadline applies to every further reminder - Next reminder date visible on each invoice and editable by hand ### Reminder run - All due invoices, grouped by customer and reminder level - Filter by reminder level, minimum days overdue and search by invoice number or customer - Recipient per customer editable before sending - Deselect single invoices, send one group or the whole selection - Send a single reminder with an editable email text, or create it as a document - Failed deliveries are reported and recorded in the activity log of the invoice ### What is not chased - Paid invoices and invoices without an open amount - Invoices in an open or running payment run - Direct debit invoices, as long as no direct debit run for them has failed - Credit notes, purchase invoices and documents without an invoice number - Invoices to customers without an email address on their reminder, invoice or main address ### Recipients - A dedicated reminder address on the customer, otherwise the invoice address - The reminder is stored on the invoice as a communication - Balance statement with all open items as a print view for the customer In practiceAn invoice from its due date to the second reminder --------------------------------------------------- An invoice is written on 1 March. The payment type allows 14 days until the first reminder, so the invoice carries 15 March as its next reminder date. Until then it does not appear in the reminder run. The automatic run goes out in the night to 15 March. The invoice is still open, so the first reminder goes to the customer's reminder address with reminder and invoice as PDF. The invoice is now at level 1 and its next reminder date is the sending date plus the deadline for the second reminder. The customer calls: they only just saw the invoice and will pay at the end of the month. Accounts sets the next reminder date on the invoice to 2 April. Until then the invoice stays out of the reminder run. When the money arrives, payment matching assigns it to the invoice and it leaves dunning. If nothing comes, it is back in the reminder run on 2 April at level 2. Where the module stops ---------------------- Nuxbe does not calculate reminder fees or late payment interest. If they should appear on the reminder, they go into the text of the reminder level. Reminders go out by email. A customer without an email address does not appear in the reminder run and has to be chased outside Nuxbe. There is no connection to a collection agency or a court dunning procedure. The last reminder level is the end of what Nuxbe sends itself. Frequently asked questions -------------------------- When should I pause a dunning sequence? When the customer disputes the invoice, when a payment date or instalment plan has been agreed, or when the payment is demonstrably on its way. In Nuxbe you do that by setting the next reminder date of the invoice to a later day. Until then the invoice stays out of the reminder run, afterwards it continues with the next level. Does Nuxbe pause reminders on its own? Yes. An invoice in an open or running payment run is not chased, and neither is a direct debit invoice as long as no direct debit run for it has failed. Once the payment is matched and the invoice is paid, it leaves dunning entirely. Can a reminder level be reset? Yes. The reminder level of an invoice can be set back to a lower level, for example after a dispute has been settled. The reminders already created from that level on are deleted. Does Nuxbe send reminders automatically? With the setting switched on, yes. A scheduled run then sends the reminders every night for all invoices whose next reminder date has been reached. Without the setting, accounts sends the reminders from the reminder run themselves. How many reminder levels are there? As many as you create texts for. There are three deadlines, until the first, second and third reminder. Every further level follows with the third deadline. Does Nuxbe charge reminder fees or late payment interest? No. Amounts for fees or interest can be written into the text of the reminder level if you want them there. Improve Your Cash Flow ---------------------- We will show you the reminder run with your own reminder levels and texts [ Contact ](https://nuxbe.com/en/contact) [ Explore More Modules ](https://nuxbe.com/en/modules) Related pages --------------- [### Product Information Management Central product database with all article information ](https://nuxbe.com/en/modules/pim) [### Human Resources Vacation, absences, working time and overtime per employee ](https://nuxbe.com/en/modules/human-resources) [### Task Management Organize and track todos for your entire team ](https://nuxbe.com/en/modules/tasks) [### Ticket System Professional helpdesk for support requests ](https://nuxbe.com/en/modules/tickets) Nuxbe Open Source ERP system for modern businesses. ### Links [ GitHub ](https://github.com/Team-Nifty-GmbH/flux-core) [ Contact ](https://nuxbe.com/en/contact) [ Odoo alternative ](https://nuxbe.com/en/alternative/odoo) [ Xentral alternative ](https://nuxbe.com/en/alternative/xentral) [ weclapp alternative ](https://nuxbe.com/en/alternative/weclapp) ### Mobile App [ App Store ](https://apps.apple.com/de/app/nuxbe/id6754884170) [ Google Play ](https://play.google.com/store/apps/details?id=com.teamnifty.nuxbe) ### Legal [ Imprint ](https://nuxbe.com/en/imprint) [ Privacy Policy ](https://nuxbe.com/en/privacy) [ Terms and Conditions ](https://nuxbe.com/en/terms) [ Cookie Policy ](https://nuxbe.com/en/cookie-policy) © 2026 Nuxbe. 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